Terence Leung’s Resume 347-682-0225 Email: Email: ME

 

 

                                                                                                                                                                                                               

OBJECTIVE:       A Lan/Wan/System Administrator position where I can utilize my skills to make a significant contribution towards a company’s immediate and future goals.

 

COMPUTER SKILLS:

 

                  OS:       DOS, Windows 3.11/95/ NT 4.0/98/ME/2000/XP/2003, Macintosh, Novell/ZENworks and Linux.

            Server:       HP Proliant, Dell, IP Console Switch/KVM, Integrated Lights Out (ILO), Microsoft's MSI, SMS, SQL, Exchange Server, Proxy Server, Verities Backup Exce., BrightStor Arcserve, Quantum SLT etc.

        Software:       Master in Office 97/2000/XP: Word, Excel, PowerPoint, Access, Outlook, Project. Visio, WordPerfect, PhotoShop, QuickBooks, Quicken, CorelDraw, PageMaker, Quark, Vertical Market Software (VMS), etc.

   Networking:       TCP/IP, DHCP, DNS, WINs, Telnet, FTP, NetMeeting, RAS, VPN, LapLink, Switch, Router, Firewall etc.

         Internet:       Web hosting, IIS, ISA, HTML, DHTML, SSL, JavaScript, Flash, FrontPage, ASP, CGI/Peal etc

             Other:       Blackberry, Palm, Symantec Ghost, GroupWise, Lotus notes, ODBC, Remedy, Magic, Mcafee, Sophos etc.

 

HONOR:

&      Systems Administrator & Charter Member 2002 Microsoft® Certified (1 of 5,000 MCSA charter Members)

&      Early Achiever MCSE on Microsoft® Windows® 2000

&      Microsoft® Office Specialist Master Certification

&      Microsoft® Office 2000 Specialist Master Instructor

&      New York City School Licensed Computer Instructor

 

CERTIFICATIONS:

ü       Microsoft Certified Systems Administrator                                                                        Version 2000

ü       Microsoft Certified Systems Engineer                                                                                 Version 2000

ü       Microsoft Certified Database Administrator                                                                       Version 2000

ü       Microsoft Certified Professional                                                                                          NT4.0 & 2000

ü       Microsoft Office Specialist Word                                                                                   2000 Core & Expect

ü       Microsoft Office Specialist Excel                                                                                     2000 Core & Expect

ü       Microsoft Office Specialist PowerPoint                                                                                 2000 & XP

ü       Microsoft Office Specialist Access                                                                                      Version 2000

ü       Microsoft Office Specialist Outlook                                                                                     Version 2000

ü       CompTIA Network+

ü       CompTIA A+

ü       CompTIA I-Net+

ü       Certified Internet Webmaster - Associate

 

EXPERIENCE:

 

2005 – Present      Network Administrator, MTA/LIRR East Side Access Project (New York, NY)

*         Resolve and troubleshoot software, printer, network, 30+ servers, and 300+ workstation-based problem for 350 users network spread out 3 sites throughout VPN connection.

*           Server builds/rebuilds, maintenance, enhancement, reconfiguration, troubleshooting and repair

*           Manage and ensure optimal operation of all network hardware and equipment, including routers, switches, hubs, & UPSs

*         Provide comprehensive hardware, software, operating system, connectivity, onsite/remote troubleshooting support, and training to LAN users

*         All trouble tickets are logged and tracked accordingly using Problem Solved software.

*         Interact with other MIS Groups and vendor to ensure quick resolution of problem

 

2004 – 2005           MIS Consultant, IT Resource Solutions (New York, NY)

*       Resolve and troubleshoot software, printer, network, server, and workstation-based problem for a 15,000+ user network spread out over 90+ site throughout the 5 boroughs at Human Resources Administration community (HRA), The City of New York.

*       Employ network diagnostic tools to isolate hardware or configuration problem that effect network connectivity

*      Provide comprehensive hardware, software, operating system, connectivity, onsite/remote troubleshooting support, and training to LAN users

*      All trouble tickets are logged and tracked accordingly using Magic 7.0 helpdesk software.

*      Interact with other MIS Groups and vendor to ensure quick resolution of problem

        

2001– 2004            Computer Administrator & Application Trainer, New York Plumbing Heating Cooling (New York, NY)

*      Resolve about 60 computers, 8 servers and 40 printers’ problems by conducting technical research and providing problem resolution documentation

*      Design/builds/test application backup and disaster recovery

*      Interact with vendor for upgrades, patches and problem resolution

*      Server builds/rebuilds, maintenance, enhancement, reconfiguration, troubleshooting and repair

*      Installing, Configuring, and Administering Proxy Server, SQL Server, NT Server and Exchange Server

*      Structuring, Organizing and Managing Databases with Access and Microsoft® SQL Server

*      Multi-Site Web-hosting  & Web page design using HTML source code, JavaScript, and GUI editors

*      Space management and capacity planning, Logon script management

*      Design and implement security on the internal Windows infrastructure.

*      In house Office training included: Windows 2000/XP, Office 2000/XP

 

2001 - 2002            Computer Instructor & Help Desk Support, XINCON Technology School (New York)

*      Instruct Adult students in the use of PC installation, maintenance, troubleshooting and Networking

*      Instruct the students  to achieve the A+ and Network+ Certification(Technician & Networking Class)

*      Instruct young people in the use of Microsoft Word, Excel, PowerPoint, Access, and Outlook as part of a youth program contracted by the City of New York. (Young people are between 17 - 21 years old)

*      Act as a role model and provide leadership training to high school dropouts who participate in the training program to learn skills for employment preparation.

*       Conducted training classes, created class outlines, managed training schedules.

*       Provided desktop support in Windows 95/98/NT/2000/ME/Office, environment including hardware and software installation, configuration, and maintenance.

*      Resolving user problems by conducting technical research and providing problem resolution documentation

*      Provide PC hardware installation and troubleshooting support for the approximately 200 computers

 

2000 - 2001            Computer Technician & helpdesk support, PC Mania Computer Store (New York, NY)

*      Provided desktop support in Windows 95/98/NT/2000/ME/Novell/Office environment including hardware and software installation, configuration, and maintenance.

*      Installed and configured Windows 95/98/ME/NT4.0/2000/Novell workstations in a LAN environment.

*      Troubleshot and resolved software and hardware problems.

*      Consulted, recommended and sold computer systems, accessories and electronic equipment to customers.

 

1997 - 2000             Computer Instructor and SAT Mathematics Teacher, Empowerment Center (New York, NY)

*      Conducted training classes, created class outlines, managed training schedules.

*      Designed course curriculum, class exercises, handouts, documentation and lesson plans.

*      Installed and configured workstations in a LAN environment for training classes.

 

1999 - 2000             Digital Imaging production, Encore Digital Imaging (New York, NY)

 

1997 - 1999             Computers Teacher, Mathematics (SAT major) Tutor & Teacher, Empowerment Center (New York)

         Computer:        Teach computer skill to individuals or groups, including hardware, software, and information Such as Microsoft Office 97,

                                   Windows 98, Chinese Typing, and HTML, Internet etc. Hardware, Software Troubleshooting & Maintenance.

Mathematics:        SAT/CITYWIDE/PSAT/HUNTER Mathematics Teacher/Tutor (about 20 Students)

                                Provide special training to high school students in mathematics skills.

 

1997 – 1998            Accounting & Shipping Clerk, Eastern Oceanic Enterprise Inc. (New York)       

 

1995 – 1996            Customer Representative, Membership Rewards Unit, Travel Related Services, American Express International. Inc. (Hong Kong)

 

EDUCATION:

2000                 Technical Career Institutes (New York, NY)

                                Associates Degree of Occupational Studies in Industrial Electronics Technology (Computer)